CRM opening for middleeast with a billion dollar co.
urgent opening for CRM ( customer relationship manager) with a repute billion dollar co in Middleeast send cv on info@busybig.com, call/sms 08080704539 from samir Responsible to follow-up and act on administrative activities in CRM like fraud detection, regions KPI tracking, customer service request approvals (mobile number change) and direct marketing campaign execution/ tracking. CRM executive will be responsible to act personally on all admin activities in UAE, QAT, BAH, KWT, OMN. In case of KSA this role will liaise with KSA’s CRM manager to ensure all activities are on track. Key Accountabilities : 1. Track and follow-up on stores KPI performance for CRM program in region a. Prepare and analyze weekly reports of each region’s performance b. Follow-up with specific stores that are underperforming to improve 2. Approve customer service requests from stores to modify any customer related information 3. Clarify / coordinate