CRM opening for middleeast with a billion dollar co.

urgent opening for CRM ( customer relationship manager) with a repute billion dollar co in Middleeast 

send cv on info@busybig.com, call/sms 08080704539 from samir

Responsible to follow-up and act on administrative activities in CRM like fraud detection, regions KPI tracking, customer service request approvals (mobile number change)  and direct marketing campaign execution/ tracking.

CRM executive will be responsible to act personally on all admin activities in UAE, QAT, BAH, KWT, OMN. In case of KSA this role will liaise with KSA’s CRM manager to ensure all activities are on track.

Key Accountabilities :

1.       Track and follow-up on stores KPI performance for CRM program in region

a.       Prepare and analyze weekly reports of each region’s performance

b.      Follow-up with specific stores that are underperforming to improve

2.       Approve customer service requests from stores to modify any customer related information

3.       Clarify / coordinate in resolution of store queries about issues in CRM implementation & usage

4.       Detect / control fraud usage of CRM program in each region by analyzing transaction reports

a.       Detect fraud by analyzing mysterious transaction activity through excel reports

b.      Mobilize action against fraud usage in each region by liaising with operations team

c.       Prepare regular reports on fraud suspects reported and the action taken

d.      Ensure SOP is followed by all regions and SLAs are adhered to for fraud detection

5.       Execution of CRM campaigns

a.       Gather requirements of each region for CRM broadcast to customers for any event

b.      Confirm the offering from operations team or CRM manager

c.       Execute the campaigns by coordinating  with CRM vendor

d.      Manage finance and budget tracking for campaigns

Qualifications & Experience

·         Should be a Graduate atleast. (graduation in marketing field, a plus point)

·         At least 2 years of corporate experience (retail experience preferred)

·         Should be proficient at Excel reports with adequate analytical understanding.

·         Proficient in using web-based admin dashboards and tools required on job.

·         Meticulous at planning and follow-up on regular activities with all team members & territories on regular activities.

·         Quick at learning new technology and marketing campaign strategies

·         Language Skills: English (Arabic is a plus and preferred)