WMS ( warehouse management system) Personnel in MIDDLE EAST

call/msg Mr Samir on 8080704539 mail cv to info(at)busybig(dot)com

BILLION USD turnover chain of retail outlet in UAE

·               Job Profile

·         Support primary use applications and functional areas including, but not limited to, INFOR Warehouse Management System.

·         Act as primary Subject Matter Expert in 1-2 Retail business functions such as Customer Service, Sales Order Processing, Centralized Data Management, Supply Chain, Inventory, Warehouse Operations, Transportation, etc.

·         Develop, maintain and continuously progress in knowledge of all business functions.

·         Participate in the analysis and design system solutions, providing assistance and direction to development teams, leveraging a standard model from Concept, Analysis/Requirements through Development, QA, and Implementation.

·         Understand and fully utilize ITIL-type methodology for responding to functional and technical issues, from incident management, assist in technical investigation to identify root causes, creating plans and mitigation for user processes.

·         Provide analysis and recommendations to consistently improve business processes and technology with analysis, providing both design and execution of training of customers, help desk personnel and system developers on new and existing processes.

·         Manages issues resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately.

·         Independently run small projects, leading application, infrastructure and business resources utilizing the SDLC (System development life cycle) model.

·         Demonstrate self-confidence while showing respect and support to others.

·         Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customer in order to advance system efficiency and overall IT perception and support.

·         Both domestic and international travel may be required.

Desired Skill Set and Experience

• Education:
• University Degree in any stream

• Required Experience:
• One to three years related experience 
• Oracle experience preferred
• Working knowledge/experience with Microsoft Office, must be good in MS excel

• Knowledge, Skills, & Abilities
• Ability to proactively manage multiple requests / tasks
• Ability to research and troubleshoot problems
• Ability to prioritize and meet deadlines
• Must be very detail oriented