IT Executive - middleeast

 IT Executive - middleeast 

call/msg Mr Samir on 8080704539 mail cv to info(at)busybig(dot)com

BILLION USD turnover chain of retail outlet in Middleeast 

·         The individual in this role will be responsible for supporting network infrastructure/Windows domain area.

·         Responsible for providing support to end-user including fault diagnosis and resolution of Microsoft Windows OS desktops/laptops and Microsoft server platforms, broadband fault diagnosis, reporting, tracking and keeping end-users updated.

·         Application support on products and services including email, web, router, firewall, and DVR/NVR configuration, ETP & Microsoft AX configuration.

·         Diagnostic and resolve end-users’ problems maintaining a high degree of customer service for all support queries and adhering to all service management principles.

·         Establishes network by evaluating network performance issues including availability, utilization and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.

·         Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems;

·         Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.

·         Designing and conducting training programs; providing references and support for end-users.

·         Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

·         TCP/IP and Networking: Design, configuration, troubleshooting. Routing Protocol (BGP, OSPF, EIGRP, IGRP, and RIP), and VoIP.

·         Maintaining Cisco Routers (1900 Series ),Cisco Switches (2900 Series), Avaya IP Office and Cyberoam UTMs

·         Implementing Wireless solution for RDC. Responsible for End to End solution.

·         Implementing QoS using FIFO, Weighted Fair Queuing, Priority Queuing, and Custom Queuing.

·         Implementing traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.

·         Implementing of AD, DHCP, DNS, FTP, SFTP

·         Take ownership of user problems and be pro-active when dealing with user issues.

·         Log all calls on our ticketing system.

·         Maintain a log of any software or hardware problems detected. 

·         To escalate more complex calls to the relevant IT Support member in Corporate. 

·         To escalate external technical support where problems cannot be resolved in house.

·         Supporting stores on infrastructure issues on immediate basis wherever and whenever required.

·         Prepare daily report tracking system like Sales /Attendance /Customer counting.

·         Maintain the escalation matrix of the calls.

·         Proactively prepare the hardware inventory.

·         Need to coordinate with IT-Assistant /Coordinators (if any) regarding all kind of patches like ETP etc… to get it fully operational

This position must have a very good technical knowledge on network technologies/windows domain and in-depth troubleshooting and problem finding skills.

·         Knowledgeable in Networking Technologies: Routing, Switching, Firewall, VPN, Wireless, WAN Optimization.

·         Knowledgeable in MPLS & BGP protocols.

·         The individual in this role should be well-versed to reach the depth of the problem to determine the root cause.

·         The individual in this role should be able to monitor network performance and suggests performance tuning parameters.

·         The candidate should have understanding and knowledge on various techniques to gather data from different sources to do the trend analysis on reoccurring network incidents.  

·         The Candidate should be able to perform proactive problem management analysis to reduce the future network incidents / major incidents.

·         The candidate should have hands-on experience on Cisco, HP, Motorola and 3Com based wired and wireless network.

·         The candidate should have worked on Cyberoam UTM, Cisco routers & switches, and load balancers and Windows/SQL Servers.

·         The candidate should have good understanding on various networking/windows tools to determine traffic on network and its performance.

·         The candidate should be able to support the position per information and solutions based on Information Technology Infrastructure Library (ITIL) best practices.

·         The candidate should learn and put into practice all the new processes quickly.

·         The candidate must possess the best teamwork related skills.

·         The candidate should be flexible working in shifts if required and should be able to coordinate with vendors/external service provider to determine the root cause of the problem.

·         The Candidate should collaborate with different teams in improving service availability and better user experience.

·         The candidate should have good English skills having exposure working in multinational team environment.

Non – Technical

1.Reports generation

2.Damage Report at stores (fortnightly / monthly)

3.Sales Budget ( monthly )

4.Presentation preparation ( weekly assisting country managers )

5.Stock Count ( once in 6 months)

Qualifications/Experience:

Minimum of six years demonstrated and relevant work experience in the industry.

Minimum four years direct experience as Microsoft Windows/Network Administrator

The candidate should be Cisco Certified and Windows Certified

Cyberoam certifications would be value additions.

Experience in providing IT support to enterprise environments and an interest in cross-platform networking, Internet technologies.

Excellent communication skills, able to work as part of the team.

Time management. Keen to learn - through on the job training, formal training and personal study.

Available during off business hours(if situation arises)