Trainer - Retail - for a billion dollar retail co in Middleeast

send cv on info@busybig.com; call /sms on 8080704539 - frm samir

Job Purpose
 Run internal training programs and to monitor the progress of individual’s performance
through questionnaire and discussion with the managers.

Key Accountabilities:
IMPLEMENT, DELIVER & ASSESS TRAININGS
 Training co-ordination (nominations, confirmations, follow up, booking training room etc.)
 Deliver training programmes (Induction Program, Customer Service Skills, Selling Skills, etc.)
and Deliver training sessions for entry & mid management employees.
 Monitor and review the progress of trainees through questionnaires and discussions with
Managers
 Maintain training statistics & individual learning plans.
 Recommend changes needed in any training programs to Corporate Training function in order
to adapt to changes occurring in the work environment.
 Participate in the creation of new training material.
 Help line managers solve specific training problems, either on a one-to-one basis or in groups.
 Create training & learning culture by coaching managers.
 Establish training schedule per store aligned with the Training & Development Manager.
 Conduct post course assessments to analyze training effectiveness & monitor progress of
trainees by establishing evaluation tools to measure learning impact.
 Identify regional facilitators with help of local HR teams & conduct train-the-trainer programs
to provide them with necessary material, techniques & skills to successfully deliver training
modules.
 Perform any other duties which meet the ongoing needs of the organization

Major Interaction
Internal 

• Operations Department
• HR Department
• Finance Department

External 

• Training Providers
• Vendors/ Suppliers

Qualification and Experience

• Willing to move or currently present in BAH/KWI /UAE

• Experience of over 6 years of retail training.

• Trainer qualifications (ILM, CIPD, TTT)

• Develop content for training delivery

• Conduct TNA

• Very good working knowledge of MS Office suit - particularly PPT

• Very good interpersonal skills allowing to work with people at all levels & from different

nationalities & cultures

• Able to motivate others and change people's attitudes when necessary

• Excellent written and spoken communication skills

Competence and Capabilities

 Strong customer service skills

 Pro-active

 self motivated & able to work independently

 Good organisational & planning skills to manage time and to meet deadlines and objectives

 Personal commitment to improving own knowledge and skills

 Ability to follow instructions and comply with policies & procedures and eye for detail

 Ability to work in an environment that embraces appreciates and fosters diversity

 Team Work