CRM office JD - Dubai

CRM office JD - Dubai  CRM Officer
Marketing
Position		Business Unit	Corporate Fashion
		Department	Marketing
		Section	Twenty4/ Redtag
		Reports to	CRM Manager
Job Purpose		To assist and support the Customer Relationship Manager and his team in the repeat rate and
		implementation of systems, directed at the enhancement of our customer base while at the
		same time retaining existing customers in a cost-effective manner
Key Accountabilities		Operational
		Support in the planning and execution of CRM strategies; operate with a sense of
		urgency to deliver campaigns on time and as defined per campaign requirements
		Coordinate with sales, social media and digital marketing team to ensure cohesively
		execution of marketing strategies and communications
		Work with the CRM Manager to develop and deliver standardized program analytics
		and related reporting platforms
		Coordinate effective and clear communication channels that deliver information as
		required to support business to consumer and business to business campaigns
		Research on and create an understanding of audience selection and segmentation in
		support of overall business objectives
		Foster and develop relationships with key operational vendors and outsourced
		agencies
		Execute testing strategies that deliver gains through utilizing the CRM software, loyalty
		management, social media and digital marketing
		Analyze and interpret data collected on customers in order to enable greater
		personalization, forecast behavior and develop relationships
		Work closely with social media and digital marketing team to create innovative
		marketing campaigns and initiate new ideas that will foster business growth and
		development
		Should understand and prepare final report on Return on Investments" ROI" and "SMS
		hit rate" campaigns from raw excel data
		Conducting regular store visits to obtain the customers staff and customer feedback
		Train the store team on a regular basis to assure a proper utilization of the CRM
		Application
Communication and		Internal	Frequency
Interface		CRM Manager	Daily
		Marketing Officers	Daily
		IT Department	As required
		External	Frequency
		Customers	As required
https://bma.knct.consulting/print/283/			1/2

5/3/2017

Qualification and Experience

CRM Officer

CRM Partners                                                                As required

Social Media Agencies                                                As required

PR Agencies                                                                  As required

Knowledge and Skills

Strong Social Media and Technological Skills i.e Twitter, Instagram and Facebook

Strong Microsoft Office Skills

Customer Service Skills

Photoshop and Basic Graphic Designing Skills

Creative and Innovative Thinking

Knowledge of various Research and Data Collection Methods Basic knowledge about Arabic - speaking, writing and reading skills Knowledge of Cashiering skills and activities

Experience

1 to 4 years’ experience in Marketing

Prior experience working with a large mainstream retail organization preferred Must have experience working on Social Media platforms and developing Loyalty Programs

Competencies	Core	Level
	Customer Focused	Proficient
	Passion for Excellence	Basic
	Teamwork	Proficient
	Communication and Transparency	Proficient