delivery supervisor - saudi

delivery supervisor - saudi 

Responsibilities

·          Coordinating with 3PL on daily operations, managing KPI Expectations, and maintain a close relationship

·          Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible

·          Answer customer inquiries and facilitate order fulfilment requests

·          Monitor, report and improve logistics KPIs

·          Audit and provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI

·          Provide direct input into the existing user tools and make recommendations for process

·          Generating and monitoring performance reports to achieve higher customer satisfaction

·          Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager

·          Project a professional company image through phone, chat, and email interactions.